Missed a Flight After an Airline Schedule Change? Your Rights
Airlines sometimes change times and routes, and the notice can be easy to miss.
Check your email and app
Look for schedule change notices, including spam folders.
If the change was significant
When an airline makes a major change to your flight, you are generally entitled to rebooking or a refund. What counts as significant depends on the rules where you fly.
What to do
- Show the airline the original and the changed times.
- Ask for rebooking on the next suitable flight.
- Ask for a refund if the new time doesn’t work.
- Request everything in writing.
Keep proof
Save notices and screenshots.
If you weren’t told
If you never received the notice, tell the airline, because it can help your case.
Need help? Call +1-800-984-7414. More on how to rebook a missed flight is here.
