Whether you’ve bought concert tickets, sporting event passes, or theater seats, Ticketmaster is one of the most popular platforms for securing access to major live events. But what happens after you click “Confirm Purchase”? Many customers expect to receive their tickets via email — but sometimes, this process isn’t as straightforward as it seems. In this guide, we’ll explain exactly get Ticketmaster to email tickets, how to troubleshoot if you haven’t received them, and ways to ensure your event day goes smoothly.
Understanding Ticketmaster’s Ticket Delivery Options
Before diving into how to get Ticketmaster to email tickets, it’s important to know that Ticketmaster offers several methods for ticket delivery. These include:
- Mobile tickets via the Ticketmaster app
- Email (PDF or barcode tickets)
- Physical delivery via mail (for select events)
- Will Call (pick up at the venue)
Email delivery isn’t always the default method, especially with the growing use of mobile-only tickets. However, many events still allow or offer tickets via email, and understanding how to receive them is key.
How to Get Ticketmaster to Email Tickets: Step-by-Step Instructions
Let’s go over the step-by-step process for ensuring that Ticketmaster emails your tickets after a purchase.
- Choose the Right Delivery Method at Checkout
The first and most crucial step in getting your tickets emailed is selecting the appropriate delivery method at the time of purchase. When you reach the checkout page:
- Look for “Delivery Options.”
- Choose Email (this may appear as eTicket, PDF via Email, or Standard Email Delivery).
- Double-check your email address to make sure it’s entered correctly.
Choosing email delivery at this stage is the simplest way to ensure Ticketmaster sends your tickets directly to your inbox.
- Check Your Confirmation Email
Once your purchase is complete, Ticketmaster typically sends a confirmation email within minutes. This confirmation does not always contain the tickets themselves — sometimes the tickets are sent in a separate email, especially if delivery is delayed or tickets are not yet released.
What to expect in the confirmation email:
- Order summary
- Event date and time
- Ticket delivery method
- Estimated delivery time
If you opted for email delivery, this email should clearly state when to expect the tickets to arrive in your inbox.
- Get Ticketmaster to Email Your Tickets from Your Account
If you missed selecting email delivery or want to resend the tickets, you can manually access and resend them from your account. Here’s how:
- Log into your Ticketmaster account.
- Navigate to “My Tickets”.
- Select the event you’ve purchased.
- Click “View & Manage Tickets” or “Print Tickets” (if available).
- Choose the option to email the tickets to yourself.
This process works only if the event supports emailed tickets. If mobile-only tickets are enforced, you will not see an email option.
- Resending Tickets to a Different Email
If you entered the wrong email during checkout, or you want to send the tickets to someone else, follow these steps:
- Go to “My Tickets.”
- Open the ticket for the event.
- Click “Transfer” or “Send” if available.
- Enter the recipient’s email address.
This ensures that Ticketmaster emails your tickets to the right person.
Troubleshooting: Didn’t Get Ticketmaster Tickets in Email?
Even after following all the steps, there may be times when you still don’t see your tickets in your inbox. Here’s how to troubleshoot:
- Check Your Spam or Junk Folder
Ticketmaster emails sometimes get filtered as spam, especially if your inbox is set to high security or you use Gmail’s “Promotions” tab. Search for keywords like:
- “Ticketmaster”
- “Your tickets”
- “Order confirmation”
- Check for Ticket Delivery Delays
Some tickets are not released immediately after purchase. Event organizers may hold off on releasing tickets until closer to the event to reduce fraud.
- Go back to your confirmation email.
- Look for a note such as: “Tickets will be delivered closer to the event date.”
- Use the Ticketmaster App as a Backup
Even if you want emailed tickets, having the Ticketmaster app installed gives you an additional way to access your tickets.
- Download the app (iOS or Android).
- Log in using the same account you used for the purchase.
- View and present your tickets directly from your phone.
This can be helpful if email delivery fails or you forget to print them.
- Contact Ticketmaster Customer Support
Still can’t get your tickets? You may need to speak to a representative to resolve the issue. Prepare the following before contacting support:
- Order number
- Email address used for the purchase
- Name of the event
- Proof of payment (if available)
Politely explain that you need Ticketmaster to email your tickets and haven’t received them yet. They can manually resend them or update your delivery method.
Can You Change Delivery to Email After Purchase?
This depends on the event and whether email delivery is supported. If you originally selected mobile delivery and want to switch to email:
- Log into “My Tickets.”
- Click on the ticket details.
- If “Print” or “Email” is available, you’ll see an option to change or resend.
If those options are grayed out, it means the event is mobile-only, and Ticketmaster cannot email your tickets.
Tips to Make Sure You Get Ticketmaster to Email Your Tickets
Here are some practical tips to avoid issues in the future:
Use a Reliable Email Address
Use a primary email you check often. Avoid using work or school emails that may block external messages.
Double-Check at Checkout
Always verify your selected delivery method and email spelling before completing your purchase.
Save the Email Confirmation
Keep your confirmation email until after the event. It contains your order ID and can be used to retrieve your tickets if needed.
Download Your Tickets as Soon as You Receive Them
Once you get the email with the tickets:
- Download and save them to your device.
- Print them out if needed.
- Avoid waiting until the last minute.
Why Ticketmaster Sometimes Doesn’t Email Tickets
Even if email delivery is selected, some events enforce mobile-only tickets for reasons such as:
- Reducing ticket scalping
- Enhancing security and fraud protection
- Streamlining entry with scannable QR codes
If the event organizer has disabled email or printable tickets, Ticketmaster is required to follow that policy.
Conclusion: Getting Ticketmaster to Email Your Tickets Made Simple
Getting your event tickets should be as smooth as the event itself. By selecting the right delivery method during checkout, double-checking your account settings, and using Ticketmaster’s built-in ticket management tools, you can ensure you always get Ticketmaster to email your tickets without stress. And if something goes wrong? Don’t panic — support is available, and your tickets can usually be retrieved.
So the next time you ask, “How to get Ticketmaster to email tickets?”, you’ll know exactly what to do — from purchase to printout.
